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International Deliveries

We reserve the right to cancel or stop any order if we believe there is a problem or the goods will not travel well internationally, which you will be informed of and your money returned to you in full.
As we use Royal Mail or Parcelforce to deliver international parcels, All our delivery times are as best as we can give you and what we are provided, but please note we cannot be held responsible if these times do take longer as we cannot guarantee the service from international companies used the royal mail, therefore a parcel is not deemed to be undelivered till 25 days have passed.

Your order may be subject to customs charges and/or import fees if you are having an item delivered to a location outside of the EU. We cannot estimate when these charges will be applied, how much they will come to if applied and we regret that we cannot pay these charges. For more information about customs charges please contact your local customs office.

Delivery Schedule

We will try our best to process your order in time for delivery within three business days. However, please allow 3-5 working days especially during busy periods. Once processed your order will be dispatched on a fully tracked service. All products are held in stock , but on the rare occassion an item may have sold out. If this is the case we will inform you within 12 hours by email.

You will receive an e-mail on the day of dispatch informing you that the product has been despatched. If you haven’t heard anything from either ourselves or the delivery companies within 3 working days from the date of the dispatch email, please contact us.

A signature must be obtained by our couriers when the goods are delivered at the delivery address. If this is not the case please contact the couriers to arrange re-delivery or to collect the item. Failure to contact the couriers may result in the item being returned to us and may also result in liability for any additional postage charges which are incurred by Fell and Mountain Ltd.

Haglöfs was founded by a man with both visions and dreams. Wiktor Haglöf, son of a forester, was a good old-fashioned carpenter, fully convinced that in order for something to be really good, you had to make it yourself. The outdoor lifestyle a century ago was far from the self-chosen pleasurable pastime it is made up to be today.  At least in Wiktor’s world. It was rather a struggle, working in the woods, or long journeys through rough landscapes in harsh weather just to get to school. So Wiktor Haglöf would base his company on the vision of easing the struggle, to improve life for those who had to endure the outdoors, not by choice, but to get by. We think this is solid ground for an outdoor brand. This means that everything we do has purpose, every detail is made to make the outdoor lifestyle a little more enjoyable. When your gear and clothing are designed to be a reliable partner, helping you to get the work done – a shiny surface isn’t worth a thing. Only high-quality crafted goods make the cut.

"Our company is built on a strong value-driven foundation; we are reliable, curious and proud. Reliability means that you can rely on your Haglöfs gear to be durable, functional and sustainable. Curiosity comes from constantly evaluating ourselves to become even more innovative and relevant. And pride is about our true passion for everything we do – ensuring you look better, feel better and perform better with your Haglöfs gear. With this, our vision is as obvious and it is true: we want to inspire people to get out there".

It’s important for us to be your partner in the outdoors, even if your outdoor experience is a camping weekend once a year – or if you’re out on polar expeditions. That one camping weekend is just as important; it’s a memory being created there and then.

So this may be where we differ slightly from our competitors in the outdoor industry. It is your expectations on quality, sustainability, function and design that decide if our products will be your outdoor partners. Not just if your adventure is aiming for a spot in the Guinness Book of World Records, but also for those everyday adventures playing in the park with your family.  Regardless – it’s you against the elements.  That’s why our brand promise is to provide the most reliable outdoor experience for anyone wanting to beat the elements.