In the event that your web purchase is not suitable, please return it to us unused with the original packaging and labels, within 21 days, for a replacement or refund for the cost of the returned items (not including your return shipping costs).
Please contact us before posting to obtain a Return Number (which must be placed on the outside of the parcel). Contact us via: Email – firstname.lastname@example.org Tel – 01254 390986
We recommend that you use registered post or a guaranteed delivery service for all returns. All refunds will be given as soon as possible, taking into account the original method of payment.
If a replacement items need to be sent out they will incur a shipping charge relevant to your delivery address.
In accordance with the new European Directive on distance selling, you do have the right to cancel your order within 14 days of receipt and return it to us unused. You will have have to pay the return shipping. We believe that this directive is fully covered by our 21-day guarantee.