Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and this puts them into the Shopping Basket. After you have finished your selection, click on "Check out" and you will be asked for a few details that we need to be able to satisfy the order. We accept Visa MasterCard Maestro.Please make your cheque to Fell & mountain, 38a Water St Accrington, Lancashire, UK, BB5 6PX. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, and e- mail or over the Internet. Placing an order on this website is a binding agreement and by making a purchase you are stating that you are over 18 and able to enter into such an agreement.
If your item is not in stock, we will back order for you it's available to us. You will always be emailed or telephoned with the option to cancel your order if you would rather not wait.
For orders made in the UK and to EC countries 20% VAT is included.
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction. However, we cannot exchange if goods have been worn, damaged, without the tags attached or in any way which would hinder selling on unless a genuine fault exists. Please note, although we do our best to make sure all product are useable before we send, We ask all our customers to check everything is there before using it out in the field, We will not be held responsible for customer who do not check items before going on there trip.
Fell & Mountain do our best to keep our prices as low as possible, but if a human error occurs where a mistake is made in the advertised price Fell & Mountain reserve the right not to process the order, you will be contacted ASAP with the correct price and the option whether to agree or not. By accepting the terms and conditions you agree to this.
Returns
In the event that your purchase is not suitable, please return it to us unused with the original packaging and labels, within 15 days, for a replacement or refund for the cost of the returned items (not including shipping costs.)
In the event of a return (other than faulty goods) we reserve the right to deduct the original cost of our postage to you, from your total refund amount.
We recommend that you use registered post or a guaranteed delivery service for all returns. All refunds will be given as soon as possible, taking into account the original method of payment.
If a replacement items need to be sent out they will incur a shipping charge relevant to your delivery address.
In accordance with the new European Directive on distance selling you do have the right to cancel your order within 7 days of receipt and return it to us unused. You will have have to pay the return shipping. We believe that this directive is fully covered in our 15 day guarantee.
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